99bazaar FAQ – Frequently Asked Questions & Full Answers

Yes, 99bazaar has a dedicated mobile app that works on both Android and iOS. However, it is not available directly on the Google Play Store or Apple App Store, as international gaming apps follow a separate distribution process.

Steps to download and install on Android:

• On your phone, go to "Settings" > "Security" and enable "Unknown Sources".
• Download the APK file from the official 99bazaar website (https://99bazaar.app).
• Once the download is complete, tap the file and click "Install".
• Once installation is complete, tap the app icon and log in with your credentials.

On iOS (iPhone/iPad): Open https://99bazaar.app in Safari, tap the Share icon, and select "Add to Home Screen". This will function as a PWA (Progressive Web App).

From login to games, payments, and support — the mobile app puts everything in one place. For any installation issues, contact us at [email protected].

For new members at 99bazaar 100% Welcome Deposit Bonus offers. On your first deposit, up to a maximum of ৳10,000 bonus is available.

Steps to claim your bonus:

• First, Registration Complete the process and verify your account.
• Log in and go to the "Cashier" or "Deposit" section.
• Enter the deposit amount (minimum ৳500 for the Welcome Bonus).
• If you have a promo code, enter it in the "Bonus Code" field. Otherwise, the bonus is applied automatically.
• Once your deposit is confirmed, the bonus is credited to your bonus wallet within 1–5 minutes.

Important Terms: A 20x wagering requirement must be met before withdrawing your bonus. For example, a ৳1,000 bonus requires ৳20,000 in bets. Wagering must be completed within 30 days of receiving the bonus. Full terms Terms & Conditions View on page.

For security purposes, changing your phone number or email on 99bazaar requires a verification process. If you attempt to make the change yourself, you will need to complete OTP verification.

Steps to change your phone number:

• Log in and click the profile icon at the top right.
• Go to "Account Settings" or "Profile Settings".
• Click the "Edit" button next to "Mobile Number".
• Enter your new number and confirm with the OTP sent to your current number.
• An OTP will also be sent to your new number — use it to verify.

Email Change: Similarly, edit your "Email Address". A confirmation link will be sent to your current email — click the link to activate the new email address.

If you no longer have access to your registered phone or email, send an email directly to [email protected] with your identity document. Our team will update it manually, which may take 1–3 business days.

On 99bazaar Sports Betting, cancelled or abandoned matches are handled according to specific rules:

If the match is fully cancelled: All bets are fully refunded. The amount typically returns to your wallet within 24 hours.

If a match is abandoned mid-way (rain, accident, etc.):

• In cricket: if fewer than 5 overs have been completed, the bet is voided and your stake is refunded.
• For football: bets are generally voided if less than 70 minutes of play has been completed.
• If the result is determined via DLS or any other method, bets are settled accordingly.

For live betting: Bets that were already settled before the match was called off remain valid. Only open/unsettled bets are voided.

If you have not received a refund after 48 hours, contact [email protected] with your ticket number and match details.

Yes, 99bazaar offers multiple responsible gaming tools that give you full control over your spending. These tools are free and take effect instantly.

How to set a budget/deposit limit:

• Log in and from the profile menu "Responsible Gaming" Go to section.
• "Deposit Limit" Click on the option.
• Choose a daily, weekly, or monthly period.
• Enter the maximum amount (e.g. ৳5,000 per month) and click "Save".
• Takes effect immediately. Deposits beyond this limit will not be permitted.

Other Protection Tools:

• Loss Limit: Set the maximum loss you are willing to accept within a given period.
• Session Timer: Time limit per game session.
• Reality Check: Automatic reminders every 30/60 minutes.
• Cooling-Off: A temporary break ranging from 24 hours to 30 days.

For more details, visit our Responsible Play View the page.

At 99bazaar, you're in full control of your gaming experience — whether you need a temporary break or want to permanently close your account, both options are available.

Temporary Break (Cooling-Off / Self-Exclusion):

• Log in and go to the "Responsible Gaming" section.
• Select "Self-Exclusion".
• Choose your duration: 3 months, 6 months, 1 year, or up to 5 years.
• Once confirmed, this takes effect immediately and you will not be able to log in until the period expires.

To permanently close your account:

• Send an email directly to [email protected] with the subject line "Account Closure Request".
• Include your registered email, username, and reason for the request.
• Your account will be closed within 1–2 business days.
• Make sure to withdraw any available balance before closing your account.

Please note: bonus balance is forfeited upon account closure. Only real money balance can be withdrawn.